Customer Connection Goes International

We want to give Mark Becker from Lucky #731 in Napa a shout out for his dedication to the Customer Connection. Mark does not let things like language, country of origin, or a 6,000 mile distance get in the way of providing excellent customer service. An elderly German woman who regularly shops his store, pictured above, recently had a birthday. Her daughter, Brendy, emailed and asked that Mark help her feel special on that day. Mark took care of the German customer getting everything paid for, as well as arranging transportation home from the store for her.  He even bought her balloons and flowers for her birthday.

Way to go Mark!